Returns Policy
You may return most unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How to Return an Item?
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email service@natural-vip.com or call 347-560-3214 to request a refund.
- Mail your returned item to:
Nature’s Beauty Mix
Returns Department
19 Belmont Avenue Unit#190
Brooklyn, NY 11212
We will notify you by e-mail once your return has been processed.
Return Exceptions
Items that have been completely used or altered will not be accepted for return or exchange.
We a do not refund the original shipping that you paid on the order.
Exchanges
If your item has been found to be defective, you may return it for an exchange, but you still will have to pay return shipping.
Shipping
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.